What is a return policy?
A return policy is a document that describes, in detail, your business’s process and requirements for accepting returns. It also covers what customers should expect, and how they should go about initiating a return. Your return policy helps protect your business from inappropriate returns and credit card chargebacks that could cause financial loss, and provides a guideline that helps both you and your customers follow a consistent process. A great return policy is balanced to ensure your business isn’t too disadvantaged by returns while keeping your customers as satisfied as possible.